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Forum Discussion

rafaelfclima's avatar
rafaelfclima
Aspirant
Sep 29, 2021

Low speeds for my brand new modem

Just bought htis router/modem and am getting just 180 Mbps WIRED direct ot the unit... I have 1.2 Mbps plan with Xfinity... Already spent several hours with the internet service provider on the phone...
rafaelfclima's avatar
rafaelfclima
Aspirant
Sep 29, 2021

sorry, the model is AX2700 - CAX 30 

plemans's avatar
plemans
Guru - Experienced User
Sep 29, 2021

Did they ever re-provision it for you? I've seen them send the wrong provisioning file before. 

How are you testing speeds?

  • rafaelfclima's avatar
    rafaelfclima
    Aspirant
    Sep 29, 2021

    yes they did. my laptop is directly wired to the modem. I am testing using xfinity's speed meter and also used ookla. Same results. Very few devices are connected to this modem.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 29, 2021

      What are your speed results with your wired PC connected to the modem after configuring modem mode only? Look for Router mode and set to NO. The modem will reboot. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Sep 29, 2021

        Please post a copy and paste of the modems connection status page.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 29, 2021

    have you tried a different computer/pc?

    • rafaelfclima's avatar
      rafaelfclima
      Aspirant
      Sep 29, 2021

      just have this one. Tried checj=king speeds wirelessly on my phone Iphone 12 and get around 150mbps / 200 max