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Forum Discussion
Mind blowing terrible support
I am able to replicate an issue on an R9000, replaced the hardware and same issue, Netgear wont support then they will then they wont. So I change to a RAX200 same issue straight out the box. The su...
Ok thanks for the info, noted about the backup. Bit disappointing but that is to be expected it seems.
The timeouts were with chrome, edge and IE11. And tried 2 laptops.
Also noted that my 1gig connection shows as <500mbps doing a speed test thru the UI and when nothing else is connected, i beleive this is another featurette of this product.
The built in speedtest isn't accurate over 500mbps because it rarely chooses the best test server. I recommend testing on a pc/laptop hardwired into the router and using a browser. Then actually test on different servers in the browser as not all of them can saturate gigabit.
mark76w, with respect to the quality of NETGEAR technical support, my experience is that there is a difference between (a) spoken telephone support and (b) written “email” support. Support cases submitted in writing (with instructions that you want replies in writing) produce answers that are reasonably timely and helpful. However, speaking to a technical support representative on the telephone can be less satisfactory.
To conclude my journey, I managed to guess the support managers email and got a L3 support person involved with a dev firmware issued that I tested (V1.0.10.140_1.0.79). This was ok and has been released.
Its been 2months of hell to get resolution on such a matter.
Sucks to take 2 months to get that and to have to guess a contact. Was hoping some of the other mods I tagged would be contacting you earlier to help.
Got there in the end tho!