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Amerabi's avatar
Amerabi
Aspirant
Aug 10, 2020

MK63 Download speed in app

I have had a MK63 Mesh Wifi 6 system for a while now and i have allways had a problem where the Nighthawk app doesn’t show my full 1Gbps download and upload speed. It only shows about 700Mbps download and 1Gbps upload. I have talked to my ISP and they can’t find any fault with their equipment.
My router is updated to the latest firmware V1.0.4.98, this has also happened with older firmwares as well. Nighthawk app is updated also.
Does anyone know how i can fix this?

3 Replies

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    • Amerabi's avatar
      Amerabi
      Aspirant
      Aug 21, 2020

      Hi, I have updated my MK63 to the newest version thats avaliable from your link and i still get around 700mbps download speed with upload speeds matching my 1gbps connection. Is there anything else i can do to get my download speed matching my connection in the Nighthawk app?

       

      I have also doblechecked my connection by connecting my computer directly to my modem the same way the MK63 is connected and the computer shows 1gbps upload and download. I am using cat 6 cables directly from my modem.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 27, 2020

    Amerabi,

     

    May you send me a private message with your contact info and serial number. I'd like for our support team to reach out to you for further assistance.

     

    Christian