NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
erict1628
May 08, 2020Follower
MK63 low download speed
Background:
I have Spectrum 400Mbps internet. I used to have an old 10/100 Netgear router. I have two desktops connected through ethernet and a few wireless devices. The desktop used to get 80-100Mbps download speed consistently.
Today I received the MK63 Nighthawk Mesh WiFi 6 system and installed it. I installed the Nighthawk app and check the speed on my Iphone. It showed 400+ Mbps download speed.
I went to my desktop and check the speed, and to my surprise and disappointment, it showed 40-60Mbps. My son told me his desktop showed 30Mbps. These are connected through ethernet. I'm extremely upset right now because I expected something close to 400Mbps, not 40Mbps.
Can some please tell me what the problem is? I checked another topic about speed degradation and someone mentioned QoS being ticked. I just the setting and QoS is not enabled.
If I can't get this issue resolved, then this MK63 is going back to Costco.
Thanks.
1 Reply
- Christian_RNETGEAR Employee Retired
Hello erict1628,
Welcome to the community! To start off, would you mind providing us with the current firmware version the router is on.
Thanks,
Christian