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Forum Discussion

cjmarkon's avatar
cjmarkon
Follower
Jun 07, 2022

Model RAX45 5GHz networks keep dropping

I have the following router: Model RAX45 Nighthawk AX6 AX4300 6 -Steam WiFi Router Firmware Version V1.0.11.112_2.0.77 Both of my 5 GHz networks keep dropping (one is a guest). The non-guest is se...
jvtech's avatar
jvtech
Aspirant
Jun 18, 2022

I just purchased the RAX38, with the same version of firmware installed, and I am having the same issue. The 2.4 GHz network is fine, but the 5 GHz network is constantly hanging or dropping. Like you, it happens with both Windows and Mac connections. Restarts, restoring to default settings, etc. has not helped the issue.

 

Strangely enough, when I try to re-upload the firmware (a fix I've seen for others having problems with their netgear routers), I get an error. The firmware downloads as an .img file, and the firmware update instructions in the manual says the firmware will either be a .img or .chk file. Trying to upload the .img file gives me an error: "Please assign the correct file. The file format is *.chk".