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Forum Discussion

Star

Oct 16, 2020

More issues with RAX200 support

After more than 6 months of back and forth with Netgear support, they finally gave in and said they were going to give me a refund!! Sounds great right???.....Wrong!!! " NETGEAR Support 2020-...

Christian_R

NETGEAR Employee Retired

Nov 03, 2020

Hello worksopian,

May you send me a private message with your email and case number(s). I'd like to look into this further for you.

Thanks,

Christian

worksopian

Star

Nov 19, 2020

Hi Christian,

Thanks for getting with customer support and opening a new case. Case #43666249

I just wanted to let you know that since you set up the case I have not heard anything from customer service. 2 weeks have passed since you opened this case and more than 7 months have passed since this whole mess started.

Is there anything you can do to push them along? It would be nice to have this wrapped up by the end of the month!!

Sincerely,

Steve Dwyer