After more than 6 months of back and forth with Netgear support, they finally gave in and said they were going to give me a refund!!

Sounds great right???.....Wrong!!!

NETGEAR Support

2020-10-01 19:19:39

Hi Steven, Good day. I apologize for the delay. We don't really provide refund however you've been very helpful and patient. I was securing a recommendation to process a refund request. I just got it and I'd be endorsing your case now to our customer service team. They'd be the one to process the refund. I would like to thank you for helping us in debugging this problem and we sincerely apologize for the inconvenience. "

Since that message on the support page dated 10/1/2020 I have heard zero from Netgear. I have used Netgear products for more than 15 years and currently own 2 of their routers, a range extender and several switches. This is how they treat loyal customers....an absolute disgrace!!!!

"“There is only one boss; the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Sam Walton.

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