More issues with RAX200 support

So the saga continues, I was contacted by customer support (sic) for my receipt info late in the evening of 10-16-20.

"

Dear Mr. Dwyer, My name is             . I am a Customer Care Advocate of NETGEAR, Inc. I am contacting you in regard to your email request for product refund. I will need the following information below in order for me to complete the process. **Copy of your Proof of Purchase/Receipt A valid proof of purchase should contain the price of the device, store where you purchase the device and the date of purchase. You can send it again to customer.service@netgear.com with the subject line of your case:               or attach is on your next reply. To attach screen shots and logs: a) Log into the my.netgear.com Portal. b) Click the "Attach Files to Support Case" option located in left side Menu. c) Select from the drop down menu "My Open Cases" the Case# to which you would like to attach the file. d) Click "Select" button and select the file and it will be uploaded. Files accepted are PDF, JPG, GIF, PNG, DOC. Maximum Size allowed is 30MB. Thank you for your cooperation. Sincerely,                       Customer Care Advocate NETGEAR Support"

On 10-17-20 I sent the requested scanned image of my store receipt.

A week went by.....crickets.....I looked at the support ticket and it had been closed!! (10-22-20)

I sent the info again......crickets.....

Sent again today???????

I cannot believe how they treat their customers!!!