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Forum Discussion
Vector77
Dec 29, 2020Aspirant
MS60 satelites will not sync with MR60 router
I have the Nighthawk Mesh WiFi 6 System in my home. It was working fine until about 3 days ago. Now the MR60 router will not sync with the 2 satellites (MS60). I have gone through the process of push...
Christian_R
Jan 05, 2021NETGEAR Employee Retired
Hello Vector77,
You may try performing a factory reset on your Nighthawk Mesh system and running through the setup assistant again using the Nighthawk app.
Christian
Vector77
Jan 05, 2021Aspirant
Thank you, Christian, but I have already tried the reset suggestion and it made no difference.
- Christian_RJan 06, 2021NETGEAR Employee Retired
Hi Vector77,
I would recommend contacting our support team for further assistance to investigate whether this may be due to hardware.
https://www.netgear.com/support/contact.aspx
Christian
- rjhaackJan 14, 2021Tutor
I am having similar issues. How do we do what you suggest when you only provide 90 days of support and that has expired?
- MINTXIL78Feb 11, 2021Tutor
I just had the same thing happen to me. Was this issue solved? Not sure if related but there was a firmware update yesterday and now the 2nd router shows up purple on the app but blue on the hardware
- Intel1234Feb 13, 2021GuideI am also having almost the same issue. I have done factory reset. I have almost done everything but still the I am having same problem. Not a good router to buy.