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Wildcat25321's avatar
Wildcat25321
Aspirant
Mar 31, 2020

Mx62 mesh and smart devices

I'm trying to connect various devices to my Wi-Fi and the devices only recognize 2.4ghz. How can I turn off the 5ghz radio while I'm connecting these devices?

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 01, 2020

    Hello Wildcat25321, 

     

    If your devices only recognize the 2.4ghz they will connect only to the 2.4 ghz.

     

    Christian 

    • Wildcat25321's avatar
      Wildcat25321
      Aspirant
      Apr 03, 2020

      Thanks for the feedback. I'm by no means savy when it comes to technology so everything I understand about this I've learned through reading, forums, etc. It is my understanding that part of the Netgear MX62 mesh system is software that chooses the radio or frequency the device is receiving based on signal strength. In other words, these system are dual band systems but the user cannot select the band that is being used.

      I've read that when connecting smart devices, they look to the app (on my phone) to obtain the IP address of the router/ modem. Since the phone is in range of 5ghz, that is what it is connected to and when the device tries to read the signal, it can't.

       

      So really my question was probably more for Netgear, can you provide a way to turn off 5ghz so that we can connect our smart devices?

      • Wildcat25321's avatar
        Wildcat25321
        Aspirant
        Apr 05, 2020

        Fixed. Take the phone to the corner of the house until the app shows its connected to 2.4, then connect devices.