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Forum Discussion
Mouradian
Nov 13, 2020Aspirant
My AX 4300 Nighthawk router disconnects every night since I upgraded the firmware
I used to have issues of losing Wi Fi once a week then every other day since I purchesed the router five months ago and the technical support every time give me new settings to keep it working. now ...
plemans
Nov 14, 2020Guru - Experienced User
After upgrading the firmware, did you try a factory reset and clean reinstall (not from backup)?
What modem is it connected to?
When it disconnects, is the wifi dropping entirely and you can see it broadcasting, is it saying "connected, no internet", is it broadcasting but not allowing a connection? What exactly is going on?
Mouradian
Nov 14, 2020Aspirant
The modem brand is Hitron I got it from Spectrum. I lose all the wi fi signal both 2.4 and 5 G signals. I did many changes in the wireless settings by Netgear tech. Support and I reset to factory settings many times and yesterday I reset it again to factory settings and I waited till the midnight and the wifi goes off again around 2AM.
- plemansNov 15, 2020Guru - Experienced User
Have you tried downgrading the firmware a version or 2?
If you do, do it over a hardwired connection and factory reset after wards. Then do a clean install (not from backup)
- MouradianNov 15, 2020AspirantOnce you upgraded that’s it you can’t downgrade it. I tried when I reset it to factory settings then when I checked for new firmware it said no new firmware update available.
- plemansNov 16, 2020Guru - Experienced User
Mouradian wrote:
Once you upgraded that’s it you can’t downgrade it. I tried when I reset it to factory settings then when I checked for new firmware it said no new firmware update available.You can't downgrade firmware after upgrading? Who told you that? i routinely switch between firmwares.
And factory resetting doesn't change firmware, it only clears out old settings.