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scl2021's avatar
scl2021
Follower
May 29, 2021

My Nighthawk AX12 RAX 120 continues to drop offline. Wired and WiFi cannot connect to router,.

My Nighthawk AX12 RAX 120 continues to drop offline.  When it does so, no longer responds to 192.168.1.1 via wired nor wireless. Only solution is to do a power off (pull plug) and power back on (r...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 02, 2021

Hello scl2021,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian