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Forum Discussion
DannyLin
Aug 11, 2020Apprentice
My RAX120 Internet connection was disconnected frequently.
I bought my RAX120 just about 3 months ago and I'm happy with it. I also have a Netgear EX7700 extender in my living room. Recently, when I'm watching TV via my Chromecast (connected via EX7700 t...
Christian_R
Aug 14, 2020NETGEAR Employee Retired
Hi Danny,
Have you tried moving your chromecast to a different TV in your home to see if the issue persists?
Christian
DannyLin
Aug 17, 2020Apprentice
Christian_R wrote:Hi Danny,
Have you tried moving your chromecast to a different TV in your home to see if the issue persists?
Christian
Hi Christian,
It has nothing to do with my Chromecast bacause all connected devices (2 iPhones, 1 Macbook) are also not able to access the Internet.
I tried to switch it back to DHCP for a couple days. I don't seemed to see any connection issue anymore.
But then the Internet connection was disconnected last night.
I realise I will have to reboot my RAX120 to make it connected again. But before I tried to reboot, I checked my RAX120 log and something very strange.(attached)
There's a DoS Attack on port 443 and it is very close to the time that my Internet connection was disconnected. I couldn't find any setting that I can alter or fix this. I tried to not to reboot and see how it will go.
In about 5 to 10 mins after the "DoS Attack" timestamp, my RAX120 re-connect to the Internet again. I think my previous setting with PPPoE might be related to this as I remember I also checked my log and there're DoS Attacks as well.
Can you please shed some light on this?
- DannyLinAug 18, 2020Apprentice
Hi Christian,
Allow me to add more info here.
So after I switched to DHCP, everything seemed to be fine. But it was once disconnected then.
I checked my settings and learned from a friend to turn off UPnP to prevent from port scanning and DoS Attack.
I tuned off my UPnP and all seemed to went well for a while. But the Internet connection was suddenly halted for a while (like 1 min), and I go check my logs, and there're some "DoS Attack: RST Scan" in my log and they seemed to be the reason to cause my Internet connection halted.- Christian_RAug 24, 2020NETGEAR Employee Retired
Hi Danny,
May you send me a private message with your contact info again and I'll have support follow up.
Christian
- DannyLinAug 27, 2020Apprentice
Christian_R wrote:Hi Danny,
May you send me a private message with your contact info again and I'll have support follow up.
Christian
Just private message you, Christian.