Forum Discussion

Guide

Feb 13, 2020

My RAX80 and nighthawk app problems.

Hello I’ve had this router now for 3 weeks. The past few days the nighthawk app has been saying it can’t find, connect or the router is no online. But yet all devices are connect. Is there an issue w...

plemans

Guru - Experienced User

Feb 13, 2020

What modem are you using? We see this issues a lot with people using modem/router combo devices and then having the RAX connected to it. its called a double nat.

https://kb.netgear.com/30186/What-is-Double-NAT

Trussman
Guide
Feb 13, 2020
I have an Arris Surfboad, stand alone router
- Trussman
  Guide
  Feb 13, 2020
  Also on the Nighthawk app, it asks me to log on after it can’t find the router so I put in my Credentials and it doesn’t do anything. Very frustrating.
  - plemans
    Guru - Experienced User
    Feb 13, 2020
    What arris modem is it?
    Try the setup using a pc or browser setup. I'm not a huge fan of the app setup process.