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boxo's avatar
boxo
Follower
Jul 03, 2020

Netgear 41

I recently bought a Netgear 41.  It worked fine but this week instead of showing up as Netgear 41 and Netgear 41 5G in our available networks it shows up as Netgear 53 and Netgear 53 5G.  Our password does not work to access it and when pushing the button to connect without password it also doesn't work.  Troubleshooting the connection on my laptop says the router is not connected to the internet.  I have tried it in two different houses with different internet providers, used different ethernet cables and determined that it is not a cable issue and that it is in fact calling itself Netgear 53.  I have no idea what is going on. Any ideas.  I've had it for less than a month.

2 Replies

  • rinthos's avatar
    rinthos
    Luminary
    Jul 03, 2020

    Hate to say it, but try a Factory Reset using the button on the back and a paperclick...Time to reconfigure it if it's changed the SSID without you changing anything.

     

    Also if you look on the bottom of the device I am assuming it says the default SSID is Netgear 41?

    If no-go after you factory reset it, then sounds like it's definately messed up.

     

    Assuming this is the RAX40 model as Netgear41 SSID is one of many possible default SSIDs it may have come with?

     

    Instructions for factory reset: https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router

     

     

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 04, 2020
    boxo wrote:

    I recently bought a Netgear 41.

     

    That's not a Netgear model. More like a wifi SSID as rinthos says.

     

    Is this a RAX40 as billed in your footer?