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Forum Discussion
Netgear AX5400 issues with My Passport
I upgraded from my old Netgear R7000 router, the the new AX5400 router. Setup was a royal pain, did not go well, but after calling support and a couple of hours I finally got it to work. One issue I ...
The new router is an RAX50v2
Firmware version v1.1.3.18
App Version 2.32.0.3389
Readyshare is set up on the router
The USB light does come on when the My Passport is connected, and the internet connection goes solid blue and there is no internet connection.
Modem is a Arris Surfboard Docis 3
SO2315 wrote:
The new router is an RAX50v2
Firmware version v1.1.3.18
Your first move should be to update the firmware to the latest version:
RAX50v2 Firmware Version 1.1.4.28 - NETGEAR Support
It came out last November.
Modem is a Arris Surfboard Docis 3
That could be one of a number of devices. Most of them are simple modems, but that description could also cover a few modem/routers.
I can't see why adding a USB drive should shut out the Internet, beyond the possibility that the drive is draining too much current from the USB port on the RAX50v2.
Which WD My Passport hard drive is this? One with its own power? How big is it?
Does the same thing happen with other USB storage?