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Forum Discussion
Netgear AX6000 RAX120 rebooting itself
My recently purchased RAX120 router keeps rebooting itself randomly every 1 or 2 days. I could be in the middle of a ZOOM meeting when that happens which is obviously very inconvenient. Thinking that it could get too hot I placed it on a cooling stand for laptop but that did not fix the problem. I also deactivated Armor after reading that some people had issue with it but none of what I tried fixed the issue. Any suggestion?
Thanks
2 Replies
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Try enabling the internal FAN and or add additional external cooling:
