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Forum Discussion
Xiong
Aug 13, 2020Aspirant
Netgear Nighthawk AX12
The router frequently disconnects, prompting no IP address, unable to connect to the IP for a long time
plemans
Aug 13, 2020Guru - Experienced User
What firmware is on the router?
What modem/gateway is it connect to?
When it disconnects, is it wired devices, wireless devices, all devices?
Does it say "connected, no internet" or does it drop off the network entirely?
Have you tried a simple factory reset and reinstall? The RAX devices got quite a few firmware changes and have responded well to factory reset/reinstalls.
- XiongAug 14, 2020Aspirant
Ax12 is the latest firmware. I can’t connect to the network but the Wifi is connected normally. If there is no network, the router needs to be restarted for normal operation. The same problem exists when I restore the factory settings.
- plemansAug 14, 2020Guru - Experienced User
Xiong wrote:Ax12 is the latest firmware.---no its not. AX12 isn't a firmware number. I can’t connect to the network but the Wifi is connected normally----This makes zero sense. you can't connect but you can connect?. If there is no network, the router needs to be restarted for normal operation. The same problem exists when I restore the factory settings.
And the other info? LIke modem/gateway?
Please make sure to be details and precise. We aren't there to see what you're doing/done.
- XiongAug 14, 2020Aspirant
v1.0.1.122 is the latest firmware