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NetGear NightHawk RAXE500 Need Help Please
So a couple hours ago my WiFi 6E the 6G channel has started going out and it's only the 6g when it disconnects it auto switches to the 5g and I don't know what has caused it. everything else connectio...
- I think I got it fixed I did a few things to try and see if they worked. also I apologize I did have a update on my phone but that was at the beginning of this month. I forgot to mention it. but this issue only happened a few days ago. but i digress so far what I did was completely forget the network on my device and removed it from the router itself then reapplied the login into the network on "6G" and that has to to have worked. I wanted to thank everyone for there advice and input. have a good one.
I'm sorry I forgot to mention under alot of stress from it my apologies. The version is v1.0.12.96. and I use frontier Fios using an upgraded ONT unit which is wired with Cat6 from ONT to the RAXE500. there is only Frontiers Line going to the ONT then a CAT6 Cable going from the ONT to the Router itself. as I said before the only issue I'm having is the WiFi 6E dropping connection just recently. everything else has been running normal. and it's the AXE11000 RAXE500 TRIBAND WIFI 6E ROUTER. and yes the router has a set of Lan ports on the back.
00Maverick00 wrote:
and yes the router has a set of Lan ports on the back.
I should have been clearer. That was a question about the modem/router in front of your RAXE500, not the router itself. In your case, ONTs don't usually come with any router function.
WiFi 6 has had issues with drivers on the Wifi Clients involved, especially on Windows. What are you using?
How many WiFi 6 clients are you using? Do they all show the same lost signal?
- we have 2.4ghz 6 and 5ghz 6 then 6ghz 6E. my phone is the only device I connect to the WiFi 6ghz 6E band. and that's the one that's disconnecting the 2.4g and the 5g bands have been fine and have stayed connected. the wifi 6E 6g band is the only issue I'm having and all my other devices stay connected to the 2.4 and 5g just fine and most of my devices don't support the "6E" band they connect to the 2.4 and 5g 6 bands not the 6E. so in shorter terms I'm using my cellphone which is the only device I try to connect to the wifi 6g "6E" ssid and it just disconnects after a few minutes even while in the range of the router.
- side note the phone I'm using is an s22 ultra that is capable of connecting to the 6E it's been fine for month no issues then out of nowhere it'll connect for a few minutes then disconnect and connect to the 5G band on the router.
00Maverick00 wrote:
side note the phone I'm using is an s22 ultra that is capable of connecting to the 6E it's been fine for month no issues then out of nowhere it'll connect for a few minutes then disconnect and connect to the 5G band on the router.Not necessarily out of nowhere. Has there been any Samsung android updates on your phone in this time frame? Have there been updates to any of the security or anti-virus applications installed on your phone?
- and a text just tried to connect to the 6E band on my father's phone and it disconnected aswell and reconnected him back to the 5g band so it's only the 6E the 2.4 and 5g are just fine. and I checked how many wireless devices I have it's 8. and those devices are spread to only the 2.4 and 5g bands I'm the only one that uses 6E
I would also disable any MAC Address Randomizer features on Android devices as well:
Not needed while at home.
What channels are being used on each radio?
Does the router feel warm or overly warmer or hot on top. I recommend a laptop cooler fan under the router to keep the router cool 24/7. I keep a fan running on mine all the time.
- nothing is out of the usual on my cellphone and the router has ventilation its in a open environment no dust or build up of any sort. and I haven't changed any thing specific on the radios on the router for the channels they've been that way since I've bought it. it's been running fine everything seems normal I've tried unplugging the ethernet switch I have connected to the router and it's still drops the "6G" all device have update drivers and software updates. but again my phone constantly drops only the "6G" no devices are running it. I'm the only who actually connects to it I've tried reboots, I've tried power cycling. I've checked all cables and all connections all fine its literally the "6G" dropping and it's never done that before the only thing I can think of now is a factory reset.
