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sjsobx9597's avatar
sjsobx9597
Tutor
Apr 16, 2019

NETGEAR Premier Membership Beta program Webpage Error

I received an invitation to test the Nighthawk AX12 and when I try to go to the web page, I get an error "An error occurred while processing your request. Please try again later."  After receiving the error on the page, I tried clicking any of the images that have embedded links, and they go to another failed page with wwww in the URL. The URL for that is: https://wwww.netgear.com/. 

 

Has anyone else encountered this? As with all emails that offer beta, I did verify the email headers were legitamate. It's a shame, Netgear may have lured me back from the Linksys router I bought last year with this offer to test.

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      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 17, 2019

        Hello sjsobx9597, 

         

        Thank you for your post. Have you gotten in contact with Customer Support (customer.service@netgear.com) about this? If not, you may send me a message with your email address and I can assist with Customer Support getting in contact with you. 

         

        ~Christian 

  • chrisrtz01's avatar
    chrisrtz01
    Aspirant
    Apr 19, 2019

    Hello, 

     

    So I got the same email and I was having the same issues.  I ended up calling the support center and asked them to talk to someone about the email.  I spoke to a premier agent and they had me forward them the email with a screen shot of the error page I kept getting.  The following day they sent me the correct email and I was able to sign up.  Let me know if you have any further questions.