Netgear Premier Membership Problem

Hello, I got an invite for this program a few months ago.  I filled out the form and sent in the details.  Have not gotten any information whatsoever from Netgear.  I spoke to two different customer support people over the past two days and neither helped at all.  I feel really disappointed in Netgear.  I expected a lot better.  I just want my subscription for the router to begin.   I really wish someone from Netgear would actually help me.