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Rock31482's avatar
Rock31482
Guide
Jun 10, 2020

Netgear RAX120 Issues

I know that there has been many discussions about the issue I may refer to but this is what I am experiencing. For the longest my router was working fine. Recently, I am having issues with devices n...
Rock31482's avatar
Rock31482
Guide
Jun 12, 2020

Well yesterday, I had enough I went to the router and decided to reset it from the physical router itself. I then configured it again and it looks like it is working now but I have a feeling that theissues may start again.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 15, 2020

Thanks for the update on the thread and glad to hear that everything seems to be working now. I've edited your comment and removed your router's serial number from being displayed publicly. 

 

Christian 

  • Rock31482's avatar
    Rock31482
    Guide
    Jun 18, 2020
    It looks like it is happening again. I have the router exactly the way I want it setup but my wifi is having issues on both bands. I have left the wifi configuration pretty stock but the signal strength is band and the speed on the bands is reduced.
    Can you provide help?
    • Rock31482's avatar
      Rock31482
      Guide
      Jun 24, 2020

      Can anyone help me with the above?

      Wifi signals are slow compared to them when the router was installed.

      • Alexjccim's avatar
        Alexjccim
        Apprentice
        Jul 04, 2020

        Hi Rock,

        I'm no expert but I had similar issues.  I owned a R8500 for 5 years and recently upgraded to RAX120 as my device count is close to 60 and other reasons.  It worked great until I started fiddling.   I provide these tips on what helped me:

         

        Be careful of extra router features.  Try factory resetting and troubleshoot the following features:

        • IPv6
        • Netgear Armor
        • QOS
        • uPnP
        • Smart Connect
        • Router wifi Security settings vs device
        • Powerlines/Extenders
        • LAN Setup
        • Blocking all new devices

        If you have an internet Gateway/Modem, check:

        • Default IP address & Range conflicts
        • Double NAT
        • IPv6
        • Subnet

        I am not technical so don't ask me to explain.  I have spent hours researching, posting in this AMAZING Community, being completely frustrated by the HORRIBLE Netgear Tech Support, and making a lot of mistakes.  I am pointing out these areas you can explore and ask people smarter than me to help.

         

        -Alex