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Forum Discussion
Netgear RAX40 losing connectivity with Nest Cameras
Greetings, So far, it has been a nightmare setting up this router. The technical support from Netgear is horrible. They are from India or somewhere nearby, and have a terrible attitude. They barely ...
Banging on with the same story over and over will do nothing to solve your problem.
Limited Technical Support from the Philippines - NETGEAR Communities
I assume that you have talked to the people who make this Nest stuff.
Actually, I solved the problem:
- I returned the Netgear router
- Bought a Google WiFi router
- All the devices are connecting perfectly, and I have better connection and speed than with the NightHawk router (attached is the proof, connecting from my smartphone to a 400Mbps connection, Netgear was very slow on 07/16, on 07/17, I switched to Google WiFi).
- I did not need to make any changed in any device, just plug and play.
So, I believe that the guys from Netgear dropped the ball here. They are not ready for WiFi 6 (AX) and their customer support is definitely not prepared.
So my advice is; buy another router, even consider another brand.
- I returned the Netgear router
- Bought a Google WiFi router
- All the devices are connecting perfectly, and I have better connection and speed than with the NightHawk router (attached is the proof, connecting from my smartphone to a 400Mbps connection, Netgear was very slow on 07/16, on 07/17, I switched to Google WiFi).
- I did not need to make any changed in any device, just plug and play.
So, I believe that the guys from Netgear dropped the ball here. They are not ready for WiFi 6 (AX) and their customer support is definitely not prepared.
So my advice is; buy another router, even consider another brand.