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Forum Discussion
NetGear Support Call Issue
I contacted NetGear Support today because I had a hardware problem with my router. This afternoon, my WiFi module was completely disabled and when trying to enable, there were no options to enable Wi...
patrickbedgood wrote:
I contacted NetGear Support today ....
How? A number you found with a web search? If so, that wasn't Netgear.
For warranty, start the RMA process by checking MyNetgear.
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support
The KB entry looks incomplete to me.
The process does start here in most markets:
Head to https://my.netgear.com -> [My Support] -> Replace my defective product
Netgear does provide a case number and a phone number you have to call where they will do some Q&A to confirm the device need a replacement. Takes typically a minute or two to get the RMA process rolling.
There is no need to subscribe any additional contract or support service to claim your hardware warranty.
schumaku wrote:
The KB entry looks incomplete to me.
That does not surprise me in the least.
If that is the case, then I'll see if we can poke someone at Netgear into action.
