NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Indetailc's avatar
Indetailc
Follower
Dec 04, 2022

NetgearAX1800- issue with other devices not working now

Hi there- I installed the Netgear AX1800 extender to get better service upstairs. Our Tv's all stream fine with it and no issues but now the Peloton is not seeing it. It says connected to our wireles...
plemans's avatar
plemans
Guru - Experienced User
Dec 05, 2022

1. what extender did you add? AX1800 is a speed, not a model.

2. what router is it connected to? 

3. are there any special characters/spaces in the ssid or password? I've seen some IoT devices have issues with those. 

4. Did you set it up using the push button WPS option? If so, factory reset the extender  and set it up using the installation assistant. To factory reset, push and hold the reset button for 7-15 seconds while powered on. 
Here's a video of how to use the assistant. 
https://www.youtube.com/watch?v=yJVklshxBMk