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Forum Discussion

Aspirant

Mar 15, 2020

Network crashes after upgrading my Galaxy Note 10+ to Android 10

Recently, I upgraded my Samsung Galaxy Note 10+ to Android 10. I discovered that the network connection between my smartphone and RAX80 is unstable. Then I searched related issue on Google and found ...

NETGEAR Employee Retired

Mar 17, 2020

Hello thomasyim02,

Welcome to the community! May you let me know if you have QoS or smart connect enabled. If so, may you try disabling to see if there are any improvements.

Thanks,

Christian

Aspirant

Mar 23, 2020

Hi Christian,

I have tried QoS and Smart Connect. Either turned it on or off does not have any improvement regarding to this compatibility issue.

BR,

Thomas

Christian_R
NETGEAR Employee Retired
Mar 24, 2020
Hi Thomas,

We recently released a new firmware version. May you check to see if there is a firmware update using the Nighthawk app or web interface.

Thanks,

Christian
- thomasyim02
  Aspirant
  Mar 30, 2020
  Hi Christian,
  
  I have followed your instructions to upgrade it to the latest firmware V1.0.2.76_1.0.35. It worked for 2 days, then the network starts crashing again (more seriously...). I even tried factory reset. It's not working well. Upgrading or downgrading the firmware helps maintain a stable network environment for about 2 days. My network consists of a laptop device with Intel AX200 and a Galaxy Note 10+ with a WiFi AX chip. Please let me know if you need more information. Thanks!
  - Christian_R
    NETGEAR Employee Retired
    Apr 01, 2020
    Hello thomasyim02,
    
    Thanks for confirming. I'd like for our support team to reach out to you for further assistance. If you're interested, please send me a private message with your contact info and serial number.
    
    Regards,
    
    Christian