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Forum Discussion
FURRYe38
May 25, 2023Guru - Experienced User
New - RAX35/38/40/42/43/45/50/54 Firmware Version 1.0.15.128 - Hot Fix Released
New Features: 05/24/2023
Support Speedtest server selection in web GUI.
Support Unicode character for attached device name and router name.
Bug Fixes:
Fixes the issue where USB stick ca...
snowcr4sh
May 29, 2023Tutor
Upgraded my RAX45. All good so far except for the custom NTP settings. No matter what I choose or set, after clicking save it blanks out and timezone reverts to default. However logs show successful sync and the time/timezone is correct so it may be a gui only bug.
My DHCP log entries are excessive as well for mainly just a single Win 11 laptop but it did that on older firmware as well. Confirmed via wireshark that the laptop is indeed sending DHCP requests for its own IP (but from 0.0.0.0 as if it doesn't have one) every few minutes for whatever reason. It acts like it is dropping off the network, but it isn't (constant ping to GW proves this), and the router is responding with DHCP NAK as if the address is taken...well it is, by the very laptop that is requesting it.
Just moved the laptop closer to the router and it stopped doing this for about 30 mins (it switched to 5ghz band). I moved it back further away to where it was originally (maybe 20 feet) and it started doing it again (it switched to 2.4ghz band). Interesting...
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:31:16
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:29:57
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:27:02
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:24:29
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:21:25
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:18:20
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:15:31
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:13:49
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:11:09
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:10:16
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:06:30
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:05:42
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:02:52
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 10:01:49
[DHCP IP: (192.168.1.15)] to MAC address XX:XX:XX:XX:XX:XX, Monday, May 29, 2023 09:59:27
FURRYe38
May 29, 2023Guru - Experienced User
What browser are you using? Happens in other browsers?
Try a factory reset and setup from scratch to see if this resolves?
- snowcr4shMay 30, 2023Tutor
Chrome/Firefox. Upgraded my parents' RAX45 and it did the same. It came up with the wrong time - I set the NTP source and timezone, clicked save, it syncs and corrects but blanks out and shows defaults. So, not a big deal being a gui glitch - not going to factory reset.
- TwitchrotMay 31, 2023Star
Hi all,
So no further to understanding why this is now happening on the 5GHz WIFI band but my suggestion is some changes have been introduced in this most recent FW whereas previously 5Ghz was rock solid.
Regardless of machine the error messages presenting in the log file is as follows and are different MAC addresses:
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:11, Wednesday, May 31, 2023 18:39:03
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:22, Wednesday, May 31, 2023 18:36:12
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:33, Wednesday, May 31, 2023 17:53:47
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:44, Wednesday, May 31, 2023 15:43:33
These entries correlate with devices connecting 5Ghz WIFI band. I did notice that when connecting to the 5Ghz WIFI band that my iPhone prompted me and stated, "Incorrect password for WIFINetworkSSID" when connecting to 5Ghz, even though the network has been previously used and connected to in the past. The option is to click OK and then I am prompted to enter a password but the password hasn't changed and is still the same as the entry recorded in the phone.
Check the logs and there is an entry for that connection attempt as above.
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:XX, Wednesday, May 31, 2023 20:22:00
Cancelled entering the password, tried again and it connected (without having to enter the password) however the connection still drops.
Again, looking forward to some feedback from Netgear on this.
- FURRYe38May 31, 2023Guru - Experienced User
What brand and model is this phone?
Is this the only device having this problem?
Is this the device that is getting the WLAN access rejected: incorrect security messages in the log?
Try forgetting the wifi profile on the phone, reboot the phone then log in again.
Be sure that any MAC ADDRESS randomizers are disabled on the phone: