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New - RAX35/38/40/42/43/45/50/54 Firmware Version 1.0.15.128 - Hot Fix Released
New Features: 05/24/2023
Support Speedtest server selection in web GUI.
Support Unicode character for attached device name and router name.
Bug Fixes:
Fixes the issue where USB stick ca...
What browser are you using? Happens in other browsers?
Try a factory reset and setup from scratch to see if this resolves?
Chrome/Firefox. Upgraded my parents' RAX45 and it did the same. It came up with the wrong time - I set the NTP source and timezone, clicked save, it syncs and corrects but blanks out and shows defaults. So, not a big deal being a gui glitch - not going to factory reset.
Hi all,
So no further to understanding why this is now happening on the 5GHz WIFI band but my suggestion is some changes have been introduced in this most recent FW whereas previously 5Ghz was rock solid.
Regardless of machine the error messages presenting in the log file is as follows and are different MAC addresses:
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:11, Wednesday, May 31, 2023 18:39:03
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:22, Wednesday, May 31, 2023 18:36:12
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:33, Wednesday, May 31, 2023 17:53:47
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:44, Wednesday, May 31, 2023 15:43:33
These entries correlate with devices connecting 5Ghz WIFI band. I did notice that when connecting to the 5Ghz WIFI band that my iPhone prompted me and stated, "Incorrect password for WIFINetworkSSID" when connecting to 5Ghz, even though the network has been previously used and connected to in the past. The option is to click OK and then I am prompted to enter a password but the password hasn't changed and is still the same as the entry recorded in the phone.
Check the logs and there is an entry for that connection attempt as above.
[WLAN access rejected: incorrect security] from MAC address XX:XX:XX:XX:XX:XX, Wednesday, May 31, 2023 20:22:00
Cancelled entering the password, tried again and it connected (without having to enter the password) however the connection still drops.
Again, looking forward to some feedback from Netgear on this.
What brand and model is this phone?
Is this the only device having this problem?
Is this the device that is getting the WLAN access rejected: incorrect security messages in the log?
Try forgetting the wifi profile on the phone, reboot the phone then log in again.
Be sure that any MAC ADDRESS randomizers are disabled on the phone:
What brand and model is this phone? iPhone XR iOS 16.5
Is this the only device having this problem? No. Any device that connects to the 5Ghz band has the same issue (see previous post)
Is this the device that is getting the WLAN access rejected: incorrect security messages in the log? Yes. Any device that connects to 5Ghz can get WLAN access rejected. I probably wasn't clear but that's why I made the MAC addresses above XX:XX:XX:XX:XX:11, 22, 33, 44 to indicate different devices.
Try forgetting the wifi profile on the phone, reboot the phone then log in again. Already done. Removed the 5Ghz network, rebooted the device and re-added the network, same result.
Be sure that any MAC ADDRESS randomizers are disabled on the phone: No randomisers are set. Laptop and workstation device are also getting the same error.
I can't quite nail or understand what has changed with the 5ghz band in this FW. Have been working on it for a week without any advanced all devices locked to 2Ghz which obviously becomes congested. Will be downgrading the FW so I can restore some stability albeit at the expense of security. It's a pity that the FW updates let down this product. Will keep my eye on this thread to see anyone else has a similar issue until the next FW is released.
