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New - RAX41/42/43/50/54 V2 Firmware Version 1.1.4.28 Released
Bug Fixes: 11/21/2023
Fixes the issue where default time zone is in wrong setting when internet access is not available.
Fixes the issue where offline client devices will show on current connec...
Known Issues:
For users seeing a Access Denied message after the FW is loaded and processed by the router, users will need to press the reset button in back for 10 seconds then release. https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Walk thru the setup wizard with a wired PC and web browser at 192.168.1.1 resolves this issue.
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Do NOT load a backup configuration file. Access to routers web page returns. Then go back in and make a new backup configuration to file after the router is set up from scratch.
I also saw this issue with my RAX50v2 after updating to v.28 FW. A factory reset and walk thru the Setup wizard solved it and I got access to the WEB UI on the router using MS Edge. Users can revert to prior working version of FW as well.
If this fails for you, then you'll need to contact NG support and have them help you out.
I updated the firmware today (10Feb24) and I can no longer log into the router from any of my computers. However, I can access it through the Nighthawk app. I am getting the same error. It was fine in the previous version.
I don't want to go back to factory mode, there is an alternative to revert the version but I can't enter.
Thanks.
I found if you disconnect the modem you can login with no internet connection. Then simply go to the support download page and manually update back to 1.1.3.18. I have no idea why this is happening and have tried everything under the sun factory restarting router and modem in different orders to no avail. I cannot login via PC nor app. There is a new feature being added under Advanced, Security called Protection Engine and have tried disabling it but still no workie. I'm running the updated firmware now and just disconnect if management is needed which isn't very often but pisses everyone in the house off ; ) Hope someone realizes what is wrong and they release a hotfix soon. Good Luck
1modulator wrote:
I found if you disconnect the modem you can login with no internet connection. Then simply go to the support download page and manually update back to 1.1.3.18.
Good thinking. You don't have to be on line to update firmware.
I have no idea why this is happening and have tried everything under the sun factory restarting router and modem in different orders to no avail. I cannot login via PC nor app.That can be happen when the RAX50v2 router sees a modem/router as the connection to the Internet. The RAX50v2 then gives itself an IP address that avoids conflict with the modem/router. A consequence of that is that the usual login addresses get confused and won't work.
By going straight to the router, with nothing else in there to confuse the IP addresses, you avoid that problem.
Good move on your part.
You shoulsd be on the new firmware since it resolves security issues. What worked for me was to power cycle the router and then I was able to access the router menu.
For users seeing a Access Denied message after the FW is loaded and processed by the router, users will need to press the reset button in back for 10 seconds then release. Walk thru the setup wizard with a wired PC and web browser at 192.168.1.1 resolves this issue. No saved backup was loaded. All Set up new from scratch. Access to routers web page returns. Then make a new backup configuration to file.
We've notified NG about this. It's all in there hands. They'll need to fix it. Nothing else can be done here in the forums.
We can only provide troubleshooting steps and work around solutions to issues found here in the forums. Users can take the information or leave it. Users have options to use the work around or downgrade FW back to last working version.
Users are encouraged to contact NG support and let them know the problems they are seeing and if the troubleshooting and work around solutions don't work for them.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".Ng doesn't publish when there getting ready to release new FW so you'll need to keep and eye on NGs support site or here in the forums and check for new versions.
Thanks for the tips, by disconnecting internet access I managed to access and performed the downgrade according to the document. At the moment it is working well. JoseTv
