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Forum Discussion
Solved
New - RAX41/42/43/50/54 V2 Firmware Version 1.1.4.28 Released
Bug Fixes: 11/21/2023
Fixes the issue where default time zone is in wrong setting when internet access is not available.
Fixes the issue where offline client devices will show on current connec...
Known Issues:
For users seeing a Access Denied message after the FW is loaded and processed by the router, users will need to press the reset button in back for 10 seconds then release. https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Walk thru the setup wizard with a wired PC and web browser at 192.168.1.1 resolves this issue.
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Do NOT load a backup configuration file. Access to routers web page returns. Then go back in and make a new backup configuration to file after the router is set up from scratch.
I also saw this issue with my RAX50v2 after updating to v.28 FW. A factory reset and walk thru the Setup wizard solved it and I got access to the WEB UI on the router using MS Edge. Users can revert to prior working version of FW as well.
If this fails for you, then you'll need to contact NG support and have them help you out.
This just recently happened to a clients router. I tried resetting to factory, got to the screen, spent 1.5hrs resetting everything manually only to have it fault back to the access denied page!
I am not certain the SSL cert is valid from NG either which might also be an issue.
What browser are you using? Happening in a different browser?
Did you reload a saved back up config after the factory reset or manually reset and setup from scratch with out loading any back up config from file?
nmincone wrote:
This just recently happened to a clients router. I tried resetting to factory, got to the screen, spent 1.5hrs resetting everything manually only to have it fault back to the access denied page!
I am not certain the SSL cert is valid from NG either which might also be an issue.
Tried accessing it with Chrome, Firefox and Edge, same redirect result.
In fact just going to the URL the router provides shows the same screen, when I returned home I tried just going to the URL and got a Access Denied page.
Something is not right either in the firmware or the redirect code provided by Netgear servers.
I recommend that you contact NG support about this and let them know what your experiencing. Seems that even a FR isn't clearing this or it's coming back after a FR:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".You can downgrade FW back to prior version and see if that stops this.
Mot
I have contacted support and NG wants to charge me for support for a FW issue that was caused by NG.
I asked a number of times for confirmation of this issue with no reply.
Also, replies from NG support take 2-3 days via email. For each email reply!
I asked if the URL provided during the 'Access Denied" page is resolving correctly on your end and no one there will answer me.
This is obviously a problem. And we're not the only ones experiencing it in this support board you can find additional examples.
I am only happy that out of the 3 routers, only the one with the FM update is experiencing the no GUI login/access denied problem.
Management has already requested we investigate another mfg going forward.
Not good for either one of us.