NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New - RAX41/42/43/50/54 V2 Firmware Version 1.1.4.28 Released
Bug Fixes: 11/21/2023
Fixes the issue where default time zone is in wrong setting when internet access is not available.
Fixes the issue where offline client devices will show on current connec...
Known Issues:
For users seeing a Access Denied message after the FW is loaded and processed by the router, users will need to press the reset button in back for 10 seconds then release. https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Walk thru the setup wizard with a wired PC and web browser at 192.168.1.1 resolves this issue.
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Do NOT load a backup configuration file. Access to routers web page returns. Then go back in and make a new backup configuration to file after the router is set up from scratch.
I also saw this issue with my RAX50v2 after updating to v.28 FW. A factory reset and walk thru the Setup wizard solved it and I got access to the WEB UI on the router using MS Edge. Users can revert to prior working version of FW as well.
If this fails for you, then you'll need to contact NG support and have them help you out.
I was unable to log in to a family member's RAX50v2 that I manage for them after this firmware update. After reading this and some other threads, I disconnected the Ethernet cable from the modem to the router and was then able to access the web settings. Disabled the Protection Engine in Advanced -> Security (was on by default), hit Apply, powered off the router, cabled it back to the modem, powered it back on and was able to access the web settings again without having to factory reset. May not want to leave it like this with Protection Engine off, but seems like the jury is still out about what that does exactly (a Netgear support page says it protects against "certain security attacks," and I'm reading that it might be related to BitDefender)?
Do this with the WAN cable disconnected from the ISP modem first.
EverlastingWus8 wrote:
I was unable to log in to a family member's RAX50v2 that I manage for them after this firmware update. After reading this and some other threads, I disconnected the Ethernet cable from the modem to the router and was then able to access the web settings. Disabled the Protection Engine in Advanced -> Security (was on by default), hit Apply, powered off the router, cabled it back to the modem, powered it back on and was able to access the web settings again without having to factory reset. May not want to leave it like this with Protection Engine off, but seems like the jury is still out about what that does exactly (a Netgear support page says it protects against "certain security attacks," and I'm reading that it might be related to BitDefender)?
I read your reply early today and took it upon myself to drive to the clients to try this.
Thank you. That worked! We had never thought of disconnecting it from the WAN to prevent Netgear's wonky URL error from reporting back to home base.
Again Netgear fix this!