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Forum Discussion
dondorn
Aug 01, 2020Apprentice
New Nighthawk RAX50
I bought a new AX6 Firmware Version V1.0.2.64_2.0.41 to go with my CM1150V Firmware version V2.02.04 figuring it would be the best combo. and work together. I had the Nighthak X6 before this and did...
- Aug 05, 2020
Hello dondorn,
If you recently purchased the device, I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support.
https://www.netgear.com/support/default.aspx
Christian
jgrande
Aug 17, 2020Initiate
I'm having the same issue. Interenet access to wifi connected devices drops frequently. I've rebooted modems, routers, extenders countless times. Reset to default settings a dozen times. Netgear support seems to read from a script that says reset to default settings, show the customer everything works and hang up. They will not try to understand the symptoms of the issues at hand.
dondorn
Aug 17, 2020Apprentice
Yup, exact same. I had such high hopes. Customer support was totally absent. An aardvark could have done a better job. I got so fed up i didnt even continue trying. I returned it Pronto. I am back to an old R7000 that still works perfectly, maybe not as fast as the new guys but still in the race. Good luck my friend
- dbrooks2Aug 31, 2020Initiate
Same issue... 5.0 wifi drops very often for no apparent reason. It doesn't matter the proximity to the router. Worked with customer support. They couldn't help mush outside of recommending to change to channel 157... I had already tried different channels but same result. We'll see... The red light is also on on the router. When I log into it, it says it is "good". idk...