NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New RAX70 router will not connect to unmanaged switch--seems to kill ISP Internet
Just installed a new RAX70 router connected to Spectrum ISP for Internet. Firmware updated. When I try to connect an unmanaged switch (TP Link or Netgear) to the any ETH-out port on the router, it w...
Actiontec MOCA AP is connected to Netgear router ETH port.
Discovered that root cause of the problem may have been a bad connector on the backbone ETH network infrastructure for the building. All switches were affected by the resulting intermittent connectivity, which just happened to coincide with the testing. Other parts of network were not affected by the backbone issue. Replaced connectors at both ends of backbone line. So far, no further problems with switches. Embarrassing example of the usual advice to check all cables. Did so on the local devices and also tested the backbone but missed the issue because of the intermittent nature and its coincidence with the switch testing. Not absolutely sure that this explains all switch "fails" but hoping it does. Thanks for all the replies, which definitely helped narrow the issue.
TP-Link TL-SG 116 is new switch. Do not have model data for 5-port TP or 8-port Netgear.
Using Cat 6 cables throughout network.
Swapped LAN and WAN cables and changed ports with no effect.
Do non switch devices work connected in back? PC or laptop work ok?
Empty switch plugged into network does not trigger anything. Devices plugged into router ETH-out ports work fine. But if any of those devices is plugged into a switch, it loses Internet and most but not all of the time the Wi-Fi networks also lose Internet. This includes a laptop plugged into a switch (no Internet) or into the router port (has Internet).
To reply to an earlier suggestion, the Spectrum internet modem (Arris 1602AP2) is a single port modem-only device that has no Wi-Fi. We do have one AP that connects to the ETH network and a second Actiontec WCB6200Q MOCA Eth-over-Coax AP. These have been installed for some time with no issues using the prior router.
We are working through all devices connected to any offending switches, plugging only one device into a switch at a time. So far, every device triggers.
Access Control is not activated on the Netgear modem. Planning to test temporarily activating Access Control and unblocking any switches or downstream devices that show up as blocked.
Is this Actiontec ether over Coax connected to the RAX router?
I'd try a factory reset on the RAX and setup from scratch. Disconnect all but one wired PC and have a LAN switch at the ready to test with it connected to the RAX. After the router is setup, test with the wired PC with the router first. I presume this will work. Then connect the switch to the router and move the ethernet connected PC to the Switch and test. Problem still happen here?
Actiontec MOCA AP is connected to Netgear router ETH port.
Discovered that root cause of the problem may have been a bad connector on the backbone ETH network infrastructure for the building. All switches were affected by the resulting intermittent connectivity, which just happened to coincide with the testing. Other parts of network were not affected by the backbone issue. Replaced connectors at both ends of backbone line. So far, no further problems with switches. Embarrassing example of the usual advice to check all cables. Did so on the local devices and also tested the backbone but missed the issue because of the intermittent nature and its coincidence with the switch testing. Not absolutely sure that this explains all switch "fails" but hoping it does. Thanks for all the replies, which definitely helped narrow the issue.