NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New RAX80 no connection to internet or 5G but 2.4G works - What should I check?
I purchased an RAX80 router through Amazon and set it up today. Unfortunately it does not connect to the internet and although the 5G network appears to be active I cannot log into it. Fortunately ...
I would probably start 2 threads because there's 2 different subjects.
In terms of you router:
1. what firmware is on it? I'd update it to the latest over a hardwired connection and then factory reset it. The firmware has been a bit beta and responded well to factory resets.
For your modem.
1. Do you have a screen snip of your connections page? just saying it only hits 100mbps doesn't tell us much. Make sure you have the upload/download/ofdm screen info included in the snip.
2. What laptop are you using and what cable? a cat 5 cable will max out at 100mbps. Make sure you have a cat 5e or cat 6/7 cable. Also make sure you laptop supports gigabit speeds.
Something else to keep in mind is that if you just purchased them, you have 90 days of free support that you can access. Might go a little faster for you. to use it, go to the top and click on mynetgear. From there register an account and your devices. Once registered, you'll have the option to contact support.