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Forum Discussion
New RAX80 no connection to internet or 5G but 2.4G works - What should I check?
I purchased an RAX80 router through Amazon and set it up today. Unfortunately it does not connect to the internet and although the 5G network appears to be active I cannot log into it. Fortunately ...
If you use the Netgear Nighthawk app there is a "SpeedTest" function available for the router.
This runs directly from the router (so is not affected by the device you are using the app from (e.g. mobile on 2.4GHz Wifi).
This will tell you the connection speed between the modem & RAX80 via ethernet.
for your WiFi problems, have a look at some of the other RAX80 threads as there are several concerning 5G & 2.4G connection problems.
If you have just installed the router & performed a firmware update, I would also recommend performing & factory reset & configuring the router again.
I had lots of problems out of the box after the first firmware upgrade which were mostly resolved after a factory reset.
Forgot to mention just directly connecting the laptop directly to the modem for speedtesting. Make sure you get full speeds to the modem without even introducing the router into if. Just limits the potential factors that could be causing issues.
