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Forum Discussion
Solved
New router requires smart phone! I don't have one!
The model above won't take my router which is: Nighthawk AX5400 WIFI 6 (RAX50) I am not tech saavy but I have researched for days now. I hope someone will help me understand what is wrong. Boug...
Have you tried going to http://routerlogin.net ?
Have you tried going to http://routerlogin.net ?
Thank you! I see I can download the Netgear app from there - it wasn't on the App Store. Still, this tells had to use the app but it means i must be connected to the internet first. OR it says use chrome etc, but again ... I must be connected to the internet and I can't do that if my wi-fi isn't working so I can't connect to the router.
I swear - I feel so utterly stupid. I feel like I'm being told to buy a horse to pull my cart and use that horse to go into town to buy the horse. I HAVE NO HORSE.
I'm looking now for an adapter to buy which hopefully allows a ethernet cable from the router to my laptop. I refuse to buy a smart phone. I'm 78 years old and on social security and can't afford medicine much less buy a smart phone.
I shall go read all the links you've provided. Thank you so very much for taking your time to provide them to me. :-). This world of tech feels like walking around totally blind. Remember, I was raised when the newest contraption was the princess phone, LOL. Have a wonderful week!
Oh, by the way - I'll set your response as solving it because I suppose to most normal folks under 60, it WOULD be a perfect answer. It all makes me so very tired just researching this stuff. I just want to connect for my husband and myself and my daughter who lives here.
My husband and daughter knows less about tech than I do. The old router was Netflix also but it was mfg in 2012 and it says it can't be updated any more. I plugged it back in to use it now and have put the new one in its box ... possibly heading back as a return.
So what if the old one blips and caughs and cuts me off all the time. Compared to this issue, it seems mild now, ROFLMAO! Blessings!
A couple things.
1. On the page where it says "install the app", at the bottom of the page, there should be a link you can click on that says something along the lines of "i don't have a smart phone" or something like that. Click on that. that'll get you to the start page for install. Keep in mind, after you first enter the default admin/password info, it'll make you change the default password right at the start.
2. If your router is giving you a default ip address of 10.0.0.1, then whatever you're plugging it into isn't a simple modem. Its usually a modem/router device and can cause a double nat. So what actual modem/gateway are you connecting the router to?
Also, if you are having issues, on new purchases you have 90 days of free support.
Don't google for a phone number or you get scam/con sites.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
