New router wont recognize its connected to the internet

Question

Family just got an RAX50, we tried hooking it up, making sure all cables where in, they were, and we were unable to connect to the new wifi network, we have tried everything, from manually applying the IP address, changing the MAC address, letting it run for a few hours, reconnected it, there should be nothing stopping it from connecting to the internet, yet theres something we must be missing, the Nighthawk app says the router is Offline.

antinode · Answer

&gt; Family just got an RAX50, [...]&nbsp;&nbsp;&nbsp; Why?&nbsp; New installation?&nbsp; Replacing some other device?&nbsp;&gt; [...] we tried hooking it up, making sure all cables where in, [...]&nbsp;&nbsp;&nbsp; For the non-psychics in your audience, who can't see what you have orwhat you did, ...&nbsp;&nbsp;&nbsp; What, exactly, did you connect to what, exactly?&nbsp; (Hint: If a devicehas different types of ports, then "connected to device" is not enoughdetail.)&nbsp;&nbsp;&nbsp; Is there some kind of modem or ONT involved?&nbsp;&gt; [...] we were unable to connect to the new wifi network, [...]&nbsp;&nbsp;&nbsp; "connect" _what_?&nbsp;&nbsp; "unable" is not a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp;&gt; [...] changing the MAC address [...]&nbsp;&nbsp;&nbsp; Of what?&nbsp; How?&nbsp;&gt; [...] the Nighthawk app [...]&nbsp;&nbsp;&nbsp; I'd shun any Netgear-supplied app, and stick with a web browser.&nbsp;&gt; [...] we have tried everything, [...]&nbsp;&nbsp;&nbsp; I guess that it's hopeless, then.&nbsp; Unless, ...&nbsp; Did your "everything"include this radical concept (which works for some people):&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://en.wikipedia.org/wiki/RTFM&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read.&nbsp; Beyond thebasic set-up instructions, look for the LED descriptions and"Troubleshoot".&nbsp; Pay particular attention to the "WiFi LED"/"WiFibutton".&nbsp; Did you press it?&nbsp; Further reading might not hurt, either.

Retired_Member · Answer

This first impression is very off putting for me. maybe act more supportive next time you help people.

antinode · Answer

&gt; [...] maybe act more supportive next time you help people.&nbsp;&nbsp;&nbsp; Perhaps the next time you ask for help, you should try to imaginewhat it's like for a reader who doesn't know what you're thinking,including why you're doing any of this, and can't see what you see,including what you did, or what happened when you did it.&nbsp;&nbsp;&nbsp; I tend to be put off by people who waste everyone's time withinformation-free problem descriptions.&nbsp; And then fail to answer any ofthe resulting questions and requests for basic information.&nbsp;&nbsp;&nbsp; For example:&nbsp;&gt; [...] Get the User Manual (at least).&nbsp; Read. [...]&nbsp;&nbsp;&nbsp; Did you?

plemans · Answer

What modem/gateway are you connecting the RAX to?&nbsp;

Retired_Member · Answer

We have followed the manual several times already, so its something we are missing, and to answer your other questions:&nbsp;1. Replacing our old R7000.&nbsp;2. Attached image&nbsp;3. I am unsure if we even have a modem, we are unsure how it looks like, again, the attached image.&nbsp;4. The new network created by hooking up the router, Netgear82&nbsp;5. The lights for the 2.4 and 5G WIFI on the router itself are static white&nbsp;6. What I meant is that I saw we could spoof the MAC address, and saw that the router dashboard settings pass on when switching the router.&nbsp;7. It can be nice to have when not on the computer.&nbsp;&nbsp;&nbsp;&nbsp;antinode&nbsp;wrote:&gt; [...] maybe act more supportive next time you help people.&nbsp;&nbsp;&nbsp; Perhaps the next time you ask for help, you should try to imaginewhat it's like for a reader who doesn't know what you're thinking,including why you're doing any of this, and can't see what you see,including what you did, or what happened when you did it.&nbsp;&nbsp;&nbsp; I tend to be put off by people who waste everyone's time withinformation-free problem descriptions.&nbsp; And then fail to answer any ofthe resulting questions and requests for basic information.&nbsp;&nbsp;&nbsp; For example:&nbsp;&gt; [...] Get the User Manual (at least).&nbsp; Read. [...]&nbsp;&nbsp;&nbsp; Did you?&nbsp;

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New router wont recognize its connected to the internet

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