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Forum Discussion
New Virgin Media Hub 5 and AX1800 NG problems
Hey everyone I recieved the new virgin media hub 5 (I previously had the 3) it’s connected via Ethernet to my NG router upstairs but now my NG router seems to give no wireless signal? Everything hardw...
Jamiemc24 wrote:
Thank you and I agree with you. I was hoping to get help on the virgin forums earlier but it was disheartening getting a reply saying we’ve nothing to do with Netgear.
I don't know what you asked for, and how you went about it. It it took me less than a minute to find useful comments and advice on the new (?) Virgin superhub and Netgear routers.
The way to go about it is to ask clear questions with as much detail as possible and to avoid boilerplate text that as often has nothing to do with the question in hand.
Just look at this lot:
Search - Virgin Media Community – Netgear router
You can hardly describe that as a brush off.
Dozens of messages from fellow users.
Refine that to fit your problems.
I’ve factory reset the router as I never done the initial set up it was the guys who originally done the cabling for me and I didn’t know the answers to the security questions - I’ve done the set up wizard and named my network upstairs but the way it used to be setup on the old Virgin Media Hub it used to transition from the downstairs router to the upstairs router depending on where in the house you are. The way I’ve set it up now is the router upstairs seems to be a totally different name to the downstairs router if that makes sense. Is there anyway to set them up so you can transition between both depending on how strong the signal is? Thank you.
Not really recommended but if you give same SSID name and PW between both systems, however set channels on each unit to far apart channels on 2.4Ghz and 5Ghz, might work ok.
- I’d essentially want the NG router to act as a wireless access point, I’m sure that’s the way the guys had it set up on the old hub - is it able to do that?
- Thank you! And in this mode anything hardwired into the NG upstairs router will act as wired connection? Ie games console and pc?
Between the RAX and the host router yes.
- Thank you so much for all your help! I’ll do this tomorrow when I’m up - will I need to factory reset my NG again to set up AP or is it quite straightforward?
No FR needed.
- I ended up doing what you said changing SSID and Password to both the router details and it’s fixed all my problems. Thank you so much guys for your amazing help and sorry for being a bit full on coming into the forums - appreciate you all so much and have a fantastic Xmas.
