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Forum Discussion

Jamiemc24's avatar
Jamiemc24
Guide
Dec 07, 2023

New Virgin Media Hub 5 and AX1800 NG problems

Hey everyone I recieved the new virgin media hub 5 (I previously had the 3) it’s connected via Ethernet to my NG router upstairs but now my NG router seems to give no wireless signal? Everything hardw...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 07, 2023

Between the RAX and the host router yes. 

Jamiemc24's avatar
Jamiemc24
Guide
Dec 07, 2023
Thank you so much for all your help! I’ll do this tomorrow when I’m up - will I need to factory reset my NG again to set up AP or is it quite straightforward?
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 07, 2023

    No FR needed.

  • Jamiemc24's avatar
    Jamiemc24
    Guide
    Dec 07, 2023
    I ended up doing what you said changing SSID and Password to both the router details and it’s fixed all my problems. Thank you so much guys for your amazing help and sorry for being a bit full on coming into the forums - appreciate you all so much and have a fantastic Xmas.