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friartuck1974's avatar
friartuck1974
Follower
Jan 13, 2021

Newbie Help !

Hi, 

 

Complete techophobe here !

 

I have purchased a new router to replace the virgin super hub 3. I have placed the virgin router into modem mode but i still get no internet connection through the new router. 

 

Is there an idiots guide (yes thats me!) to help?

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 18, 2021

    Hello friartuck1974,


    Welcome to the community!

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian