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Forum Discussion
BBAZ
Oct 22, 2019Guide
Night Hawk AX8 web interface attached devices edit issues.
When editing my devices under "Attached Devices" tab, I renamed some of my connected devices and changed the icon so I knew what was connected. The next day when I turned on my computer and accessed ...
LBT
Oct 31, 2019Aspirant
I just got my Nighthawk router and love the upgrade in speed from my old one.
BUT - I have the same issues as you - there is no way to get it to retain the label & icon edits I make. SO - I guess I’m stuck guessing or spending a lot of time turning devices on & off and looking up I.P. addresses to figure out the id’s of my 20+ online devices. It appears this is a systemic weakness with Netgear (based on the overwhelming number of cases shared in this community) so - I’m glad I didn’t waste any more time trying to fix a basic, unfixable design flaw. CAN’T understand WHY Netflix can’t get this solved with firmware updates!
BUT - I have the same issues as you - there is no way to get it to retain the label & icon edits I make. SO - I guess I’m stuck guessing or spending a lot of time turning devices on & off and looking up I.P. addresses to figure out the id’s of my 20+ online devices. It appears this is a systemic weakness with Netgear (based on the overwhelming number of cases shared in this community) so - I’m glad I didn’t waste any more time trying to fix a basic, unfixable design flaw. CAN’T understand WHY Netflix can’t get this solved with firmware updates!
- PDWhiteDec 31, 2019Apprentice
Attached Devices does have an edit capability. Some of the settings would appear to affect how the router will deal with it handles data flowing to and from that device. One of these is Priority, obviously a no-brainer. Some types of devices need a lot of attention, and some not so much. That brings us to the device identification. On the RAX80, that is done by selecting the device type from a list. Doing that should tell the router what kind of data requirements that devices needs. Unfortunately, the default appears to be network devices only.
So, you can sit down like I did and edit each device's information and continue until each one has be correctly identified and defined. Which is all very nice, except the changes I so carefully made were gone a few hours later.
I started a tech support incident. The technician did not seem to understand what I was asking about.
Netgear devotes a significant amount of webpage space to describing how these advanced routers can accommodate this growing variety of network devices. In order to do so the router must first know what the attached device is. If the attached device editing functionality doesn't work, the router's potential to handle behavior and traffic to and from these devices vanishes. This is an important issue, because plainly, this functionality does not work.
Bottom line: If the device type capability really functional, it should be repaired. Or, if Netgear doesn't intend to support this (advertised) capability, it should be removed.