NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bcuziwasbored's avatar
bcuziwasbored
Aspirant
Apr 08, 2020
Solved

Nighthawk® AX12 RAX120 5GHz Issues

I just got the RAX120, but when I went to set it up, I found that I can't see the 5GHz band from any of my devices. I have multiple devices which support WiFi 6, but they can't see it either. I've ch...
  • bcuziwasbored's avatar
    bcuziwasbored
    Apr 10, 2020
    Amazon Warehouse got another unit last night. I'm just going to get a replacement. Thanks for your help though!
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 10, 2020

Hello bcuziwasbored, 

 

Would you mind performing a factory reset to see if that would help. You may also try to get in contact with our support team as newly purchased devices are provided with complimentary support. 

 

https://www.netgear.com/support/default.aspx

 

Christian 

bcuziwasbored's avatar
bcuziwasbored
Aspirant
Apr 10, 2020
I factory reset it twice, but that didn't make a difference. I got it from Amazon warehouse, so it's basically refurbished. It was previously linked to someone else's account, so the 90 days is support has ended.