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Ksnyder's avatar
Ksnyder
Aspirant
Apr 22, 2020
Solved

Nighthawk 5400

Replaced a linksys router with a 5400 and can’t get Dell laptop to see either band as an option. Kept name and password the same as linksys. Everything else in the house connected fine.
  • plemans's avatar
    plemans
    Apr 23, 2020
    Coop102072 wrote:

    Would be helpful if you shared what he unchecked as I am having the same issue with my Lenovo and Hp laptops....every other device is fine.

    Thanks

    I have a feeling he unchecked "enable ax".

    many laptops with intel chips have issues. Reason why is people rely on the manufacturer (lenovo/hp) or windows update to update the drivers. And they don't.

    If you go to the chip manufacturer website of your wireless card, many times theres newer drivers that have fixed many issues with AX devices. 

plemans's avatar
plemans
Guru - Experienced User
Apr 22, 2020

5400 isn't a model

What model did you buy? 

Does this dell laptop have an intel wireless chip in it?

if so, get the driver directly from Intel and not through dell or windows updates. both are far behind and struggling with the newer AX devices. Not sure if you're new router is an AX router as you didn't put the model. 

Ksnyder's avatar
Ksnyder
Aspirant
Apr 22, 2020

Nighthawk AX6 6-Stream AX5400 WiFi Router(RAX50S)

  • Ksnyder's avatar
    Ksnyder
    Aspirant
    Apr 22, 2020

    My younger brother (IT guru) came over and logged into the router webpage and there was a setting box checked (not sure which one) but he had never seen it before, unchecked it and was able to connect without any problem after that.

    Thanks for any/all of your time!!

    Kraig

    • Coop102072's avatar
      Coop102072
      Aspirant
      Apr 23, 2020

      Would be helpful if you shared what he unchecked as I am having the same issue with my Lenovo and Hp laptops....every other device is fine.

      Thanks

      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 23, 2020
        Coop102072 wrote:

        Would be helpful if you shared what he unchecked as I am having the same issue with my Lenovo and Hp laptops....every other device is fine.

        Thanks

        I have a feeling he unchecked "enable ax".

        many laptops with intel chips have issues. Reason why is people rely on the manufacturer (lenovo/hp) or windows update to update the drivers. And they don't.

        If you go to the chip manufacturer website of your wireless card, many times theres newer drivers that have fixed many issues with AX devices.