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Ksnyder's avatar
Ksnyder
Aspirant
Apr 22, 2020
Solved

Nighthawk 5400

Replaced a linksys router with a 5400 and can’t get Dell laptop to see either band as an option. Kept name and password the same as linksys. Everything else in the house connected fine.
  • plemans's avatar
    plemans
    Apr 23, 2020
    Coop102072 wrote:

    Would be helpful if you shared what he unchecked as I am having the same issue with my Lenovo and Hp laptops....every other device is fine.

    Thanks

    I have a feeling he unchecked "enable ax".

    many laptops with intel chips have issues. Reason why is people rely on the manufacturer (lenovo/hp) or windows update to update the drivers. And they don't.

    If you go to the chip manufacturer website of your wireless card, many times theres newer drivers that have fixed many issues with AX devices. 

Ksnyder's avatar
Ksnyder
Aspirant
Apr 22, 2020

Nighthawk AX6 6-Stream AX5400 WiFi Router(RAX50S)

Ksnyder's avatar
Ksnyder
Aspirant
Apr 22, 2020

My younger brother (IT guru) came over and logged into the router webpage and there was a setting box checked (not sure which one) but he had never seen it before, unchecked it and was able to connect without any problem after that.

Thanks for any/all of your time!!

Kraig

  • Coop102072's avatar
    Coop102072
    Aspirant
    Apr 22, 2020

    Would be helpful if you shared what he unchecked as I am having the same issue with my Lenovo and Hp laptops....every other device is fine.

    Thanks

    • plemans's avatar
      plemans
      Guru - Experienced User
      Apr 23, 2020
      Coop102072 wrote:

      Would be helpful if you shared what he unchecked as I am having the same issue with my Lenovo and Hp laptops....every other device is fine.

      Thanks

      I have a feeling he unchecked "enable ax".

      many laptops with intel chips have issues. Reason why is people rely on the manufacturer (lenovo/hp) or windows update to update the drivers. And they don't.

      If you go to the chip manufacturer website of your wireless card, many times theres newer drivers that have fixed many issues with AX devices. 

      • Coop102072's avatar
        Coop102072
        Aspirant
        Apr 23, 2020

        Thanks!  I started fiddling around before your answer and yes, that did the trick.  Thanks so much.

        plemans wrote:

        I have a feeling he unchecked "enable ax".

        many laptops with intel chips have issues. Reason why is people rely on the manufacturer (lenovo/hp) or windows update to update the drivers. And they don't.

        If you go to the chip manufacturer website of your wireless card, many times theres newer drivers that have fixed many issues with AX devices. 

         

    • Ksnyder's avatar
      Ksnyder
      Aspirant
      Apr 23, 2020

      Ya.........sorry........I was at work and my wife said, "I don't know, he just unchecked something and it worked"!!

       

      I hadn't had a chance to reach out to him.....

       

      Glad we are both up and running!

       

      K

      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 23, 2020

        Just an FYI, it does disable wireless AX. 

        I'd try updating the wireless chip driver in those computers. And then try re-enabling wireless AX. 

        if it works, great! If it doesn't,  you can always uncheck it until the manufacturer updates the wireless driver.