Nighthawk app does not recognize Epson 830 printer but Circle does

Question

I am trying to install my Epson 830 through my new AX8 Nighthawk router. It is not populating attached devices in either the Nighthawk App or on the portal. It is showing up on the Circle App.

I have manually entered the Wifi password in setup wizard multiple times on the Epson. I have run network tests from the printer which show it is connected. Something is weird and yes, I have rebooted everything.

It no longer connects to our multiple Macs.

Please advise.

Christian_R · Answer

Hi,

&nbsp;

If you recently purchased the device, I would recommend contacting our support team as new devices are provided with 90 days of complimentary support.&nbsp;

&nbsp;

https://www.netgear.com/support/default.aspx

&nbsp;

Christian&nbsp;

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Nighthawk app does not recognize Epson 830 printer but Circle does

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