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Forum Discussion
Nighthawk AX12 drops connection to specific wired devices
I have a Nighthawk AX12 that I am using to replace a previous Nighthawk router. I am seeing some strange behavior between the AX12 and three NAS drives that are commected by wire. The drives in q...
Hi rbrown3 - Thank you for your post. We recommend contacting our support team regarding your issue. They can assist with identifying whether this may or may not be a bug in the firmware.
https://www.netgear.com/support/default.aspx
~Christian
Greetings:
Thanks for the link.
It would appear that the nice automated system for contacting support does not work. There is a bug where after going through the process of entering my personal information and router serial number, it gets stuck on the page where I am supposed to enter the ticket and I cannot submit it.
In other words, I cannot contact support. How do I let support know that their support aplication is not working???
I may have to return this device if I cannot use it with all my network storage devices...
Not much with the Netgear Support page ... there migth be some browser issues, so another browser or disabling some intrusive Internet security does commonly help.
For the other readers, the information you provided is a litle bit vague. re these WD NAS located just anywhere on your LAN, or is this a dedicated link to a switch where the WD NAS are connecting to?
Is everything lost, including the IPv4 connections (can't be pinged or accessed by http://[LAN-IP]/), or are just some host announcements NetBIOS (Broadcast), WS-Discovery, DNLA, UPnP, ... (all Multicast) which disappear after a short time?
Hi rbrown3 - Thanks for letting me know. Please send me a message with your contact info and I can see if support can reach out to you immediately.
~Christian
