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Bryankroll's avatar
Bryankroll
Aspirant
May 29, 2022

Nighthawk ax12 keeps rebooting

Help. This is driving me nuts. I’ve updated firmware changed our connectors but every half hour or so it just reboots itself 

3 Replies

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  • michaelkenward's avatar
    michaelkenward
    Guru
    May 30, 2022

    What "AX12" is this? The model number?

     

    RAX120? RAX200? Something else?

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

    • Bryankroll's avatar
      Bryankroll
      Aspirant
      Jun 01, 2022
      It is the RAX120. I tried a new power supply but it rebooted last night. I think it is my video cameras. I saw that it had issues with video streaming from the community Help. Disappointed that such a high end router can’t handle two little cameras
      • michaelkenward's avatar
        michaelkenward
        Guru
        Jun 01, 2022
        Bryankroll wrote:
        I think it is my video cameras. I saw that it had issues with video streaming from the community Help. Disappointed that such a high end router can’t handle two little cameras

        How did you decide that the cameras are the problem? Does the reboot stop when they are not connected?

         

        What are they? Make? Model?

         

        How do they connect to the router? Wifi? Wired Ethernet?

         

        Routers should be able to handle dozens of cameras. Mine does.

         

        I have seen no previous reports here of a router failing that task.

         

        What firmware version do you have on the device?

        A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

        It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

        The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.