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Laurenmr87's avatar
Laurenmr87
Follower
Oct 09, 2022

Nighthawk ax12 login always popping up

Hello, my husband and I just installed the nighthawk ax-12. When I go to certain websites, especially via Google links, I am prompted to login to the nighthawk. The page says:
Router password reset.
Access to this resource is denied. Your client has not supplied the correct authentication.

I am also unable to stream programs on my tv such as Netflix and YouTube. The Netflix will fully load but when I select a program, it says error unable to play selection.
This was not happening prior to installing the nighthawk. Does anyone have any insight on what could be causing this?

1 Reply

  • 1. what router do you have? AX12 isn't the model. Look at the label

    2. what firmware is on it? 

    3. what modem/gateway is it connected to?