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DBAM68's avatar
DBAM68
Aspirant
Sep 10, 2020

Nighthawk AX12 Printer wont connect

Trying to connect my Xerox Phaser7100 to me new Router. Physical connection via Cat6 cables from printer to port5 on the router, Amber light flickering. Run set up wizard, "printer not detected", tried printing "Printer off Line"

 

Printer had worked previously via physical connection (same Cat6 cable) to Virgin router, which I have set to Modem mode and with Cat6 cable to Port 1 on my AX12.

 

With very limited knowledge, assitance would be appreciated 

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 16, 2020

    Hi DBAM68,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    http://www.netgear.com/support/contact.aspx

     

    Christian