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RobAllin's avatar
RobAllin
Aspirant
Mar 01, 2023

Nighthawk AX12 RAX120 V2 power loss

I've recently purchased a RAX120 V2 unit and I'm experiencing WiFi drop off several times a day. This is due to the RAX120 unit powering down and rebooting for no apparent reason. I'm using the power lead supplied with the unit so think I can rule out a bad supply being the issue. The only thing I have done during the set-up is to update to the firmware to V1.2.8.40.

Any help would be appreciated. Thanks

7 Replies

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  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 01, 2023

    What firmware are you on? 

    I've seen some complaints of overheating, got an old laptop fan sitting around you could set it on to check?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 01, 2023

    What is the first 3 characters of the routers serial number seen on the sticker in back? 

     

  • sizzleouch's avatar
    sizzleouch
    Aspirant
    Mar 23, 2023

    I am having the same issue with the router restarting several times a day. Can I get the new beta firmware that supposedly resolves the issue?

     

    RAX120v2

    Serial starts with 6JY

  • Les2099's avatar
    Les2099
    Aspirant
    Mar 25, 2023

    I have this same issue. I just bought the device, and it restarts with no logged event every day, often twice in 15 minutes. It may be somehow overheating or THINKING it's overheating. I tried to sign up for the beta firmware, but the thread is locked.

     

    Can I request it as well?

     

    Router Firmware Version V1.2.8.40
    First 3 of Serial: 6JY